The Thomas

All returns and refunds are handled on a case by case basis. Please contact us at emberandelement@gmail.com with any issues.

If you feel you received the incorrect order, please contact us at emberandelement@gmail.com and we will work with you to resolve the issue as soon as possible.

Our candles our hand poured with precision, attention, and care. Once set, candles cure for 7 days to increase scent throw. Please allow 1-2 business days for your order to be processed, packaged, and sent out. If you have any questions about our shipping process, please contact us at emberandelement@gmail.com.